Privacy Policy

Effective Date: July 21, 2026

TruHeat Systems Inc. (“TruHeat Systems”, “TruHeat”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit truheatsystems.com, contact us, request information or quotations, purchase products, or otherwise interact with our business.

As a Canadian company serving customers throughout Canada, the United States, Europe, and other international markets, we strive to comply with applicable privacy legislation, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation, the EU General Data Protection Regulation (GDPR), the UK GDPR, and applicable U.S. state privacy laws where required.

Who We Are

TruHeat Systems Inc.

9580 Yonge Street, Suite 9167
Richmond Hill, Ontario L4C 1V6
Canada

Phone: 1-833-999-4328
Email: [email protected]

Information We Collect

Depending on how you interact with our website and business, we may collect the following categories of information:

Information You Provide

  • Name
  • Company name
  • Email address
  • Telephone number
  • Country or region
  • Billing, shipping, installation or project address
  • Product interests
  • Quote request details
  • Messages submitted through our website
  • Any other information you voluntarily provide

Website Contact & Quote Forms

When you submit a contact form, request a quotation, request technical support, subscribe to updates, or complete any other form on our website, we collect the information you choose to provide.

We use this information to:

  • Respond to inquiries
  • Prepare quotations
  • Provide requested documentation
  • Deliver customer support
  • Communicate regarding products or services
  • Maintain customer records
  • Improve our products and customer service

Form submissions may be securely processed and stored by trusted service providers acting on our behalf.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Operating system
  • Device type
  • Screen resolution
  • Pages viewed
  • Date and time of visits
  • Time spent on pages
  • Referring website
  • Navigation paths
  • Approximate geographic location derived from IP address

Cookies

Our website uses cookies and similar technologies to improve functionality, remember preferences, analyze website usage, enhance performance, and improve the overall user experience.

Cookies may include:

  • Essential website cookies
  • Security cookies
  • Performance cookies
  • Analytics cookies
  • Preference cookies

You may control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

Google Analytics

We use Google Analytics to better understand how visitors use our website. Google Analytics collects information such as:

  • Pages visited
  • Session duration
  • Traffic sources
  • Device information
  • Browser information
  • Approximate location
  • Interactions with website content

This information is aggregated and used to improve our website, products, services, and user experience. Google Analytics may use cookies and similar technologies to collect this information.

You can learn more by visiting:

https://policies.google.com/privacy

You may opt out of Google Analytics by using Google’s Browser Add-on:

https://tools.google.com/dlpage/gaoptout

Google reCAPTCHA

Our website uses Google reCAPTCHA to help protect our forms from spam, automated submissions, abuse, and malicious activity.

reCAPTCHA may collect information including:

  • IP address
  • Mouse movements
  • Keyboard interactions
  • Browser information
  • Operating system
  • Cookies
  • Device information
  • Date and time of interactions

This information is processed directly by Google in accordance with Google’s Privacy Policy and Terms of Service.

Google Privacy Policy:

https://policies.google.com/privacy

How We Use Personal Information

We use personal information to:

  • Respond to inquiries
  • Provide quotations
  • Process orders
  • Deliver customer support
  • Improve our products and services
  • Operate and secure our website
  • Detect fraud and abuse
  • Meet legal obligations
  • Communicate with customers
  • Maintain internal business records
  • Analyze website performance

Legal Basis for Processing (EU & UK)

Where the GDPR or UK GDPR applies, we process personal information under one or more of the following legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests
  • Protection of vital interests where applicable

Disclosure of Information

We do not sell your personal information.

We may disclose information to trusted third parties including:

  • Website hosting providers
  • Email service providers
  • Analytics providers
  • Payment processors
  • Shipping providers
  • Professional advisors
  • Government or regulatory authorities where required by law

These providers are only permitted to use personal information to provide services on our behalf or where required by law.

International Data Transfers

As we serve customers internationally, personal information may be processed or stored in Canada, the United States, the European Union, or other jurisdictions where our service providers operate.

Where required by law, we implement reasonable contractual, technical, and organizational safeguards for international data transfers.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. While no method of transmission or storage is completely secure, we continually work to protect the information entrusted to us.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Withdraw consent where processing is based on consent
  • Object to certain processing activities
  • Restrict processing
  • Request data portability
  • Lodge a complaint with the appropriate privacy regulator

Canadian individuals may contact the Office of the Privacy Commissioner of Canada. Individuals located in the European Union, United Kingdom, or certain U.S. states may also have additional statutory rights under applicable privacy legislation.

Children’s Privacy

Our website is intended for business and commercial audiences and is not directed toward children under the age of 13 (or a higher age where required by applicable law). We do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

TruHeat Systems Inc.
9580 Yonge Street, Suite 9167
Richmond Hill, Ontario L4C 1V6
Canada

Phone: 1-833-999-4328
Email: [email protected]